Terms of service
Welcome to Sayantan Sarkar. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through our online store.
By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on our website.
Please read these terms carefully before using our website or placing an order.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.
2. Products & Craftsmanship
Sayantan Sarkar Label offers fashion garments, accessories, made-to-order pieces, customised products, and other items that may be introduced from time to time.
Many of our pieces involve artisanal techniques, hand-finishing, embellishment, embroidery, dyeing, or other handcrafted processes. Accordingly, minor variations in colour, texture, embroidery, placement, finish, or detailing may occur and are part of the individual character of handcrafted products.
Such reasonable variations are not generally considered manufacturing defects.
3. Product Images & Colours
We make reasonable efforts to display our products and colours as accurately as possible. However, colours may appear differently depending on your screen, device settings, lighting conditions, photography, and display technology.
We cannot guarantee that the colour displayed on your device will exactly match the physical product.
4. Sizing & Measurements
Customers are responsible for reviewing the size guide, measurements, product details, and fit information provided before placing an order.
If you are unsure about sizing or require assistance, we strongly recommend contacting our team before completing your purchase.
For customised or made-to-measure products, the customer is responsible for providing accurate measurements and information.
5. Made-to-Order & Customised Products
Certain products offered by Sayantan Sarkar Label may be made to order, customised, personalised, or altered specifically for the customer.
Production may begin after an order has been confirmed. Once production has commenced, changes or cancellations may not be possible.
Made-to-order, customised, personalised, or specially altered products are subject to our Return & Refund Policy.
6. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment verification issues
- Technical or system errors
- Orders placed in violation of these Terms
If payment has already been received for an order that we are unable to fulfil, the applicable amount will be refunded using an appropriate payment method.
7. Order Cancellation
Because many of our products may enter production shortly after an order is confirmed, cancellation requests cannot always be accommodated.
If you wish to request a cancellation, please contact us as soon as possible after placing your order.
Cancellation remains subject to the status of the order and our Return & Refund Policy.
8. Prices
Product prices are displayed on our website in the applicable currency shown at the time of purchase.
We reserve the right to change product prices at any time without prior notice. Price changes will not normally affect orders that have already been confirmed, except where correction of an obvious pricing or technical error is required.
9. Payments
Payments are processed through secure third-party payment providers and gateways made available through our online store.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Sayantan Sarkar Label does not ordinarily receive or store complete credit or debit card information.
10. Taxes, Duties & International Charges
Applicable taxes may be included or charged as displayed during checkout.
International orders may also be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, such international charges are the responsibility of the recipient.
11. Shipping & Delivery
Shipping and delivery estimates are provided for guidance and are subject to our Shipping Policy.
Delivery dates are estimates and may be affected by production requirements, courier operations, weather, public holidays, customs clearance, remote locations, or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping and contact information when placing an order.
12. Returns, Refunds & Exchanges
Returns, refunds, exchanges, defective products, incorrect deliveries, made-to-order items, and sale items are governed by our Return & Refund Policy.
Please review that policy carefully before placing an order.
13. Sale & Promotional Offers
Discounts, promotional codes, sale prices, special offers, and other promotions may be subject to additional conditions.
We reserve the right to modify or withdraw promotions where reasonably necessary. Promotional offers cannot be combined unless expressly stated.
14. Accuracy of Website Information
We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other information displayed on our website are accurate.
However, occasional typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct such information and update the website where necessary.
15. Intellectual Property
Unless otherwise stated, all content available on this website, including designs, garment imagery, photographs, videos, illustrations, graphics, logos, brand names, text, artwork, layout, and other creative material, is owned by or licensed to Sayantan Sarkar.
Such content may not be copied, reproduced, distributed, modified, commercially exploited, or used without prior written permission, except where permitted by applicable law.
16. Prohibited Uses
You must not use our website or services to:
- Violate any applicable law or regulation
- Commit or facilitate fraud
- Transmit malicious code, viruses, or harmful software
- Attempt to gain unauthorised access to our systems
- Interfere with the security or operation of the website
- Collect customer or website data unlawfully
- Infringe our intellectual property or the rights of others
- Misrepresent your identity or payment information
17. Third-Party Services & Links
Our website may use or link to third-party services, including payment processors, logistics providers, social media platforms, analytics providers, and other technology services.
We are not responsible for the content, availability, policies, or practices of independent third-party websites or services.
18. Website Availability
We aim to keep our website and services available and functioning properly, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or modify parts of the website for maintenance, updates, technical issues, security reasons, or other operational requirements.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Sayantan Sarkar Label will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, our website or services.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person.
21. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
22. Termination
We reserve the right to restrict or terminate access to our website or services where we reasonably believe these Terms have been violated or the website has been used unlawfully or fraudulently.
23. Governing Law
These Terms of Service are governed by the applicable laws of India, without limiting any mandatory rights available to consumers under applicable law.
24. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, services, website, policies, or legal requirements.
The latest version will be published on this page. Continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
25. Contact Us
If you have any questions regarding these Terms of Service, please contact:
Sayantan Sarkar
Email: info.thevianshop@gmail.com
WhatsApp / Phone: +91 9831089794