Privacy policy

At Sayantan Sarkar, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, create an account, subscribe to our communications, or otherwise interact with our store.

Information We Collect

When you interact with our store, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Account information, where applicable
  • Information you provide when contacting our customer care team

We may also automatically receive certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, and information about how you interact with our website.

How We Use Your Information

We may use your personal information to process and fulfil your orders, arrange shipping and delivery, provide customer support, communicate with you regarding your purchases, prevent fraudulent transactions, improve our website and services, and comply with applicable legal obligations.

Where you have chosen to receive marketing communications, we may also use your contact information to send you information about new collections, launches, events, offers, and other updates from Sayantan Sarkar.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in our communications.

Order Communications

When you place an order with us, we may contact you by email, phone, SMS, WhatsApp, or other available communication methods regarding your order, payment, shipping, delivery, or customer service request.

These transactional communications may be necessary to complete or support your purchase and are separate from optional marketing communications.

Payments & Card Information

Payments made through our website are processed through secure third-party payment providers and payment gateways.

Sayantan Sarkar does not ordinarily receive or store your complete credit or debit card details. Payment information is handled by the applicable payment provider in accordance with its own security standards and privacy practices.

Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to offer our products and services to you.

Information submitted through our store may therefore be processed by Shopify and its service providers as necessary to operate the website, process transactions, prevent fraud, provide analytics, and deliver related e-commerce services.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember your preferences, keep items in your shopping cart, understand website usage, improve performance, and provide a more personalised shopping experience.

We may also use analytics, advertising, or marketing technologies provided by third parties where permitted.

You may be able to control certain cookies through your browser settings or through privacy and cookie controls made available on our website.

Analytics & Advertising

We may use analytics tools to understand how visitors interact with our website, including which pages are viewed and how customers navigate through the store.

Where permitted and enabled, we may also work with advertising and marketing partners that use cookies, pixels, or similar technologies to measure campaign performance and provide more relevant advertising.

Sharing of Personal Information

We do not sell or rent customer contact information as a customer database.

We may, however, share information with trusted service providers where necessary to operate our business. These may include Shopify, payment processors, shipping and logistics partners, technology providers, analytics providers, customer-support providers, and professional advisers.

We may also disclose information where required by law, regulation, legal process, or a valid request from an authorised governmental or regulatory authority.

International Processing

Some of the technology and service providers used to operate our store may process information in countries other than the country in which you reside.

Where applicable, such processing is handled subject to the safeguards and privacy practices of the relevant service providers and applicable law.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal, accounting, or regulatory requirements.

Your Privacy Choices & Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include requesting access, correction, deletion, or other permitted controls over your information.

You may contact us if you wish to make a privacy-related request. We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

Any updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Sayantan Sarkar
Email: info.thevianshop@gmail.com
WhatsApp / Phone: +91  9831089794